Publish Date: 16.06.2020

Category: News from the University

The President of the Republic of Slovenia, Borut Pahor, expressed his gratitude to the staff of the call centre for information on coronavirus for their selfless work during the new coronavirus epidemic, and bestowed upon them a replica of the Apple of Inspiration prize. From day one, the call centre staff included students of the Medical Faculty of the University of Ljubljana.

The call centre for information on coronavirus was active even before the epidemic was formally declared, as early as 9 March. The students of the Medical Faculty responded immediately and joined the team. The centre was established by the Government Communication Office, the Ministry of Health, the Ministry of Public Administration, Administration for Civil Protection and Disaster Relief, and the Department of Infectious Diseases and Febrile Illnesses at the Ljubljana University Medical Centre.

Questions about the new coronavirus, protective measures and the lifting thereof were answered professionally to callers on a daily basis by the senior students of the Faculty of Medicine, supported by the expertise of two doctors from the Department of Infectious Diseases and Febrile Illnesses, as well as the representatives of the National Institute of Public Health, the Ministry of Health and civil protection. In the three months of being active, the centre received over 50,000 calls, which translates into an average of around 600 per day. The daily record was set twice, when the number of calls reached 1,200. An average call was approximately 3 minutes long, while the longest one took an hour and 29 minutes.