Technical Solutions Engineer - Student

About the opportunity 

Are you passionate about technology and interested in solving complex challenges? We have an exciting opportunity for you to join the Technical Support team at Teads. The role is based in Ljubljana, and as a Technical Solutions Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services.

By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts.

What will you do?

As a Technical Solutions Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs. You will act as a go-to person for technical matters, both directly and indirectly related to your work. By collaborating with our R&D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success.

• Provide advanced technical support to our clients globally.
• Collaborate with cross-functional teams to tackle complex technical and analytical challenges.
• Work closely with account managers to offer technical support for accounts of big and globally known brands.
• Conduct calls with clients to effectively troubleshoot and resolve technical issues.
• Share insights and ideas that contribute to the improvement of our products and services.
• Troubleshoot and provide solutions to various technical issues escalated by the AdOps team.
• Ensure that issues reported through different communication platforms (such as Slack, Salesforce, email, etc.) are promptly addressed and resolved.
• Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly.
• Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers.

What will you bring to the team?

• Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues.
• Strong communication skills to facilitate effective collaboration with various stakeholders.
• A passion for technology and a willingness to dive into complex technical issues.
• Ability to work in a fast-paced environment and handle multiple challenges with poise.
• Familiarity with Spreadsheets (Excel or Google Sheets) and a willingness to learn more.
• Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar.
• Good understanding of SQL and a strong desire to continuously self-learn.
• Understanding of how the web works and its core elements particularly JavaScript and HTML.
• Some knowledge of Chrome Developer Tool for debugging
• Strong scripting skills in Javascript, Python, or others for automating manual tasks.
• Basic understanding of Git, and command line commands
• Proficiency in the English language. Additional language skills are an advantage.

Bonus points

• Prior experience in Adtech.
• Some knowledge of Chrome Developer Tools for debugging
• Familiarity with Salesforce and Jira.
• Familiarity with Google Analytics, Google Tag Manager, and/or similar tools.
• Proficiency in working with APIs and familiarity with API exploration tools such as Postman, Insomnia, or other REST clients.

You connect with our values

• • Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
  • Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
  • Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
  • Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
  • Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

We care about you 

• Hybrid working model (3 days per week in the office).
• Expand your toolbox with our mentorship program and internal learning tools.
• Pet friendly office.
• Happy hours & Free lunch twice a week that is cooked by a renowned chef.
• …and of course a fully stocked kitchen!

If you're a self-driven and enthusiastic learner committed to progressing in the ad tech sector, we want you! We value individuals with a proactive mindset who are devoted to daily personal and professional development. If that’s you, we would love to hear from you. Join us and be part of a vibrant team that embraces complex challenges every day.

Please submit your CV in English.